Data types
Approved call transcripts
Approved transcripts can record how people clarify a request, explain a decision, or solve a problem during a call.
A complete task has context.
Illustrative exampleThe request
A caller needs to change a service appointment.
The work
The coordinator confirms the requirements and discusses the available times.
The result
A new appointment is agreed and recorded.
A buyer might study conversation flow or spoken task handling. Permission to record a call does not automatically grant permission to license it.
What to inventory
Transcripts of business calls where recording, processing, and proposed licensing have been reviewed.
- Transcripts with speaker roles and timestamps
- A documented recording source and consent process
- A record of transcription accuracy and corrections
What to review
- Do recording permissions also cover the proposed new use?
- Are sensitive topics or personal information present?
- Does the scope include audio, transcripts, or both?
Your records are a good place to start.
Tell us what your team records. We will help you understand the next questions to ask.